Thank you for visiting our website. Your questions, comments or requests for more information are always welcome. Please call our Customer Service team at 704.512.5555. They can be reached Monday-Friday, 8 a.m. – 5 p.m.

Complaints may be filed:

  1. On-line by clicking:
  2. By phone at 704.512.5555; ask for the Complaint Coordinator.
  3. In writing and mailed to:

Community Care Partners of Greater Mecklenburg

Attn: Complaint Coordinator

4701 Hedgemore Drive, Suite 700

Charlotte, NC  28209


Our Customer Care Team helps to:

  • Confirm your Medicaid coverage.
  • Find answers to your questions about Medicaid.
  • Find a doctor for you.
  • Find a nurse care manager, behavioral health specialist, pharmacist or social worker.
  • Answer questions about Community Care Partner of Greater Mecklenburg’s health care services.

Contact Customer Care:

Phone:      704.512.5555
Toll Free:  888.671.7437
Fax:           704.512.2290


Monday-Friday 7:30 a.m. – 4:30 p.m.


English and Spanish