How to change Your Doctor
To change your doctor, please call our Customer Care team at (704) 512-5555.
You will need your:
- Medicaid ID Number
- Date of Birth
- The name and address of the new practice (doctor)
A new Medicaid ID card will be mailed to you three to four weeks after your change is made.
Your new card will have an “Issue Date” on it. Your Medicaid coverage does not start on this date. It is the date when the card was sent to you.
To find out when your coverage starts:
- Call your new doctor
- Or call our Customer Care team at (704) 512-5555
You can also go to the Department of Social Services (DSS) to change your doctor:
118 N. Washington Street
Wadesboro, NC 28170
301 Billingsley Rd.
Charlotte, NC 28211
3205 Freedom Drive
Charlotte, NC 28208
1212 West Roosevelt Blvd.
Monroe, NC 28110