Transportation Help

How to Get Free Medicaid Transportation for your Health Care Visits

1. You will need to get approval from the Department of Social Services (DSS) in the  county where you live.
2. Getting approval is different for each county.
3. To start, call the DSS Transportation Department in the county where you live.
4. The telephone numbers for DSS Medicaid Transportation in Anson, Mecklenburg and Union Counties are shown below

Know Before You Call

• Rider’s name and social security number
• Date and time of appointment
• Name of the doctor or practice and the doctor’s address and phone number

Medicaid Transportation can be used for:

• Visiting your doctor
• Visiting a behavioral health specialist
•  Picking up your medicine at a pharmacy
• Going to a lab for tests
• Other appointments for your health care

DSS Medicaid Transportation Numbers

Anson County:  (704) 694-2596

• Will pick up anywhere in Anson County.
• Call to schedule 2 days in advance.

Mecklenburg County:  (704) 336-4547

• Apply for a bus pass by calling Mecklenburg DSS Medicaid Transportation
  • The Charlotte Area Transit System (CATS) website can help you to plan your bus route (http://charmeck.org/city/charlotte/cats).

• If you have special needs and cannot ride the bus, there is door-to-door service. You will need a doctor’s statement of disability to apply.  Please call your CCPGM care manager if you need more information or want to apply.

  • Rides must be scheduled 48 hours before your health care visit date.
  • Door-to-door services is from 7 AM – 6 PM.

Union County:   (704) 283-3713

• Make appointments between 8 AM – 5 PM.
• Appointments must be made 48 hours in advance.
• Trips may be scheduled up to 30 days in advance.
• No pick ups on Mondays.