How Customer Care Helps

Our Customer Care Team helps health care consumers with Medicaid insurance:

  • Confirm Medicaid coverage
  • Find answers to questions about Medicaid
  • Find a primary care doctor
  • Find a nurse care manager, behavioral health specialist, pharmacist or social worker
  • Answer questions about Community Care Partner of Greater Mecklenburg’s health care services

Contact Customer Care:

Phone: 704.512.5555
Toll Free: 888.671.7437
Fax: 704.512.2290
Hour: Monday-Friday 7:30 AM – 4:30 PM
Languages: English and Spanish

Erin Garris, Payor Specialist-704-512-2769
Feleisha Goode, Payor Specialist-704-512-2281
Walter Siancas, Lead Patient Coordinator -704-512-2287